BPO Technical Support Level 2

Our level 2 support (bpo tech support) is a more in-depth technical support level than level I and costs more as the techs are more experienced with advanced technical troubleshooting and analysis skills on a particular product or service. Our BPO tech support level 2 also provides assistance to tech support level I personnel in solving basic technical problems and for investigating elevated issues by confirming the validity of the problem and seeking known solutions related to these complex issues. The techs review the support tickets to see what has already been accomplished by the level I technician and how long the technician has been working with the particular problem. If a problem cannot determine a solution, the techs are responsible for raising this issue to technical support level III, which are usually the clients own IT responsible for the product or service.

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Information Technology (IT) Consulting and Services, Software, Hardware, Networking, Call Center, Tech Support, Data Center, Staffing, etc.

UNI-LINK.COM

Our senior consultants have worked with global fortune 500 companies, worth billions of dollars. Managed data centers with 1300+ servers for global banking and financial operations. Created a 100+ million credit card transaction per month processing system for a global retailing corporation. Our senior staff have decades of IT experience developing leading edge solutions and enterprise quality applications and systems.

Our combined senior staff of 10 has close to 200 years of IT experience. To put that into perspective, we have maintained thousands of servers that are accessed around the world, supported hundreds of thousands of users, created hundreds of applications that were customized to support the needs of users and businesses.

What can UNI-LINK.COM do for you ?

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